Now Hiring

Crystal Ballroom Charlotte is seeking to grow our team of dedicated professionals. We're an all-inclusive luxury wedding venue located in Charlotte North Carolina.

Come be a part of the fastest growing Luxury Venue in the Wedding Industry. Embrace the opportunity to rise to the challenge of exceeding our clients expectations. If you are detail oriented and self motivated with the drive to be at the top of your skill set then we encourage you to apply.

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Career Opportunities Available

Crystal Ballroom Charlotte is looking for an experienced Wedding Sales Coordinator who is energetic, self-motivated, creative, problem-solver and willing to grow with our team. The Wedding Sales Coordinator is responsible for creating clients accounts, accommodating customers needs, developing monthly sales strategies, creating invoices and ordering materials while maintaining a 5 star service.

Responsibilities include but are not limited to:

Proactively reach out to potential client inquiries from all incoming sources
Conduct VIP Tours to understand clients' needs, preferences, and vision for their event and always ensure to follow up after
Identify emerging markets and market shifts while being fully aware of competition status
Stay informed about the various wedding services and packages offered by the company as well as having extensive knowledge of the terms of our contract and enforcing them
Establish and maintain strong relationships with clients, providing personalized assistance throughout the sales process.
Collaborate with other team members to ensure seamless communication and coordination
Meet and exceed monthly and quarterly sales targets set by the company.
Utilize effective sales strategies to drive revenue and achieve business goals
Work closely with event coordinators and planners to ensure a smooth transition from the sales process to event execution
Create a luxury experience for each and every client

Job Qualifications:

Three (3) years experience in Wedding and Event production REQUIRED.
Sales experience is a MUST.
High end customer service.
Computer skills for creating invoices and and executing daily tasks.
Attention to detail
Phone etiquette
Emotional Intelligence
Research and analysis
Flexibility and efficiency
Communication (written and verbal)
Prioritization and problem-solving
Organization and planning
Must have knowledge of spreadsheets
Forms strong working relationships with clients
Must be a US Citizen or a Permanent Resident.
Must be willing to under go background check and random drug screening.

REQUIRED Experience:

Events management: 2 years
Customer service: 2 years
Sales: 2 years

Supplemental pay types:

Commission pay

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

Paid time off

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Travel requirement:

No travel

Education:

High school or equivalent (Preferred)

Experience:

Event Sales: 2 years (Required)
Customer service: 2 years (Required)

Work Location: In person

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Crystal Ballroom Charlotte is seeking a detail-oriented and experienced Day-of Wedding Coordinator to join our team. As a Day-of Coordinator, you will play a crucial role in ensuring the smooth execution of wedding events, focusing specifically on the day of the celebration.

A successful Event Coordinator will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by internal and external customer satisfaction, departmental tests, management evaluation, and feedback from peers.

Responsibilities include but at not limited to:

Attend Monday BEO meetings
Schedule and execute Mock Table Setting design meetings
Communicate professionally and effectively with each client to ensure their vision comes to life seamlessly
Create a day of event timeline and finalize with each client and their vendors
Attend Event Summaries and Rehearsals
Work directly with the Banquet Manager to conduct a team meeting and present the timeline and expectations of the event to the staff
Day of Event coordination and set up from start to finish
Troubleshoot and resolve any issues that may arise during events to ensure client satisfaction
Create a luxury experience for each and every client

Job Qualifications:

Bachelor’s degree in a discipline related to the work of the position OR equivalent experience
Minimum of 2 years of previous customer service experience
Minimum of 2 years related industry experience
Communicate effectively in oral and written form
Maintain high level of organization
Be detail oriented
Handle multiple tasks/projects at one time
Focus on customer needs
Meet deadlines
Establish and maintain effective working relationships as required by job responsibility
Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
team player

REQUIRED Experience

Previous experience in event planning in wedding business
Strong project managing skills
Deadline and detail-oriented
Ability to work well in teams

Supplemental pay types:

Commission pay

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

Paid time off

Schedule:

10 hour shift
8 hour shift
Monday to Friday
Weekends as needed

Education:

Bachelor's (Preferred)

Experience:

Events management: 2 years (Required)
Customer service: 2 years (Required)
Wedding industry: 2 years (Required)
Event Sales: 2 years (Required)

Shift availability:

Day Shift (Required)

Work Location: In person

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Crystal Ballroom Charlotte is seeking an experienced and dynamic Banquet Manager to join our team. Embrace the opportunity to rise to the challenge of exceeding our clients expectations. If you are detail oriented and self motivated with the drive to be at the top of your skill set then we encourage you to apply. As a Banquet Manager, you will be responsible for overseeing the the set up, execution and break down of events, ensuring exceptional service and creating memorable experiences for our clients and guests while also managing event staff.

Responsibilities include but at not limited to:

Attend Monday BEO meetings
Work directly with the Event Coordinator to conduct a team meeting and present the timeline and staff assignments for the event
Manage the staff on event days to ensure all tasks throughout the event are designated and completed, breaks are scheduled, closing procedures are assigned and expectations for each of them are clear
Check in with all vendors as they arrive on site
Educate staff of the end of the night “Flip” and conduct them through it after each event
Ensure the venue is properly closed down and be the last person to leave
Troubleshoot and resolve any issues that may arise during events to ensure client satisfaction
Create a luxury experience for each and every client

Job Qualifications:

Bachelor’s degree in a discipline related to the work of the position OR equivalent experience
Minimum of 2 years of previous customer service experience
Minimum of 2 years related industry experience
Communicate effectively in oral and written form
Maintain high level of organization
Be detail oriented
Handle multiple tasks/projects at one time
Focus on customer needs
Meet deadlines
Establish and maintain effective working relationships as required by job responsibility
Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
Team player

REQUIRED Experience

Previous experience in event/banquet management in wedding business
Strong project managing skills
Staff management
Deadline and detail-oriented
Ability to work well in teams

Supplemental pay types:

Commission pay

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

Paid time off

Experience level:

2 years

Restaurant type:

Fine dining restaurant

Shift:

10 hour shift
8 hour shift
Evening shift
Morning shift

Weekly day range:

Every weekend
Monday to Friday
Weekends as needed

Education:

High school or equivalent (Preferred)

License/Certification:

Driver's License (Preferred)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: In person

APPLY NOW